Privacy Policy Contents
1. Information We Collect
During registration, platform use and financial transactions, ubox88 collects several categories of information to ensure our service runs smoothly and securely. The information collected can be divided into two main types: information you provide directly and information collected automatically.
Information you provide directly:
- Full name as it appears on your official identification document
- National identity card number (MyKad) or relevant identity document for identity verification purposes
- A valid and active email address
- A mobile number registered in Malaysia
- Date of birth to verify age eligibility (21 years and above)
- Payment account details such as bank account number, e-wallet number or crypto wallet details
- Account password stored in encrypted form
Information collected automatically:
- IP address and approximate location data
- Device type, operating system and web browser version used
- Game activity and betting history within the account
- Session data such as login time, session duration and pages visited
- Cookie data and device identifiers
🔒 ubox88 will never ask for your account password via email, live chat or any other method. Be cautious of any communication that appears suspicious and claims to be from ubox88.
2. Purpose of Collection
Every piece of information collected by ubox88 is used for specific and legitimate purposes. We do not collect data beyond what is needed to operate the platform. The following are the main purposes for which your data is used:
- Identity verification and KYC: To meet international licensing requirements, ubox88 carries out a Know Your Customer (KYC) process to verify user identity and confirm you meet the minimum age requirement of 21 years.
- Transaction processing: Payment information is required to process deposits and withdrawals quickly and accurately through methods such as Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency.
- Account operations and customer support: Personal data helps our support team, which operates 24/7, provide relevant assistance in Bahasa Melayu and English.
- Security and fraud prevention: We analyse usage patterns to detect suspicious activity, fraud attempts and unauthorised access to user accounts.
- Service improvement: Usage data collected in aggregate and anonymised form helps us understand user needs and improve platform quality.
- Marketing communications: With your consent, we may send information related to promotions, bonuses and platform updates. You can opt out of these communications at any time.
- Legal compliance: Certain data must be retained to meet legal obligations under the international licences we hold.
3. Sharing Information with Third Parties
ubox88 does not sell or transfer your personal information to third parties for their own commercial purposes. However, there are specific situations where data sharing may occur to ensure the platform operates properly:
- Payment service providers: Information required to process financial transactions is shared with authorised payment gateway providers under strict confidentiality agreements.
- Licensed game providers: Game software providers such as PG Soft, Pragmatic Play, JILI and Spribe may receive session data required to operate the games.
- Regulatory authorities: When required by law or a licensing body, ubox88 will comply with valid data disclosure requests from the relevant authorities.
- Identity verification services: During the KYC process, identity verification information may be processed by accredited third-party identity verification service providers.
📋 All third parties that receive ubox88 user data are bound by strict confidentiality agreements and must comply with data protection standards equal to or higher than those practised by ubox88.
4. Cookies and Tracking Technologies
The ubox88 platform uses cookies and similar tracking technologies to improve the user experience and ensure website functions work correctly. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
- Essential cookies: Required for basic website functions such as login session verification and security. These cookies cannot be disabled.
- Functional cookies: Store your preferences such as interface language, account settings and login details (if "Remember Me" is selected).
- Analytical cookies: Help us understand website usage patterns in aggregate without identifying individual users, for platform improvement purposes.
You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and performance of the ubox88 platform.
5. Your Rights as a User
ubox88 recognises and respects your rights regarding the personal information we hold. You have the following rights, which can be exercised at any time:
- Right of access: You have the right to obtain a copy of the personal information we hold about you.
- Right of rectification: If your information is inaccurate or incomplete, you have the right to ask us to correct it.
- Right of erasure: In certain circumstances, you may request that we delete your personal information, subject to data retention obligations set by the licensing authority.
- Right to object to processing: You may object to the use of your data for direct marketing purposes at any time.
- Right to withdraw consent: Where data processing relies on your consent, you may withdraw that consent.
- Right to data portability: You may request that we provide your data in a machine-readable format.
To exercise any of the above rights, please contact our customer support team via 24/7 live chat or email. We will process your request promptly and respond within a reasonable timeframe.
6. Data Security and Storage
The security of your personal information is a priority for ubox88. We implement a range of technical and operational measures to protect your data from unauthorised access, disclosure, alteration or destruction.
- 256-bit SSL encryption for all communications between users and servers
- Additional encryption for sensitive financial information in the database
- Server infrastructure protected by multi-layered firewalls
- Active intrusion detection and prevention systems
- Regular security reviews and penetration testing by independent experts
- Mandatory cybersecurity training for all staff who handle user data
- Clear incident response procedures in the event of a data breach
Although we take all reasonable precautions, no system is entirely foolproof. You also play an important role in keeping your account secure — use a strong password, do not share your login details, and make sure you log out after every session especially on shared devices.
🔓 If you suspect unauthorised activity on your account, contact ubox88 customer support immediately via our 24/7 live chat.
7. Data Retention
ubox88 retains your personal information for as long as your account is active or as long as it is needed to provide services to you. After you close your account, we may still need to retain certain data for a specified period based on the following requirements:
- Licensing and regulatory requirements: Records of financial transactions, identity verification and account-related information are retained for the period stipulated by international licensing authorities.
- Fraud prevention: Some records may be retained for longer periods for the purpose of detecting fraud and misuse, and to protect the integrity of the platform.
- Disputes and litigation: If there is a dispute or legal proceeding relating to your account, data may be retained until the dispute is fully resolved.
When data is no longer required for the purposes above, we will ensure it is deleted or anonymised in a secure and permanent manner.
8. Changes to This Policy
ubox88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements or business operations. Any material changes will be communicated to registered users via:
- In-platform notification upon login
- Email to your registered email address
- A prominent notice on this Privacy Policy page
Your continued use of the ubox88 platform after the effective date of any changes to this Privacy Policy will be considered your acceptance of the updated terms. We encourage you to review this page periodically.
9. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information by ubox88, our team is ready to assist you through the following channels:
- Live Chat 24/7: Connect directly with our support agents via the live chat function on the platform — available in Malay and English.
- Email:
We are committed to addressing all privacy-related enquiries thoroughly. Our response time depends on the complexity of the enquiry, but we aim to provide complete and satisfactory answers.